01
Reply drafting with citations
Agents see a one-click draft response sourced from your help center, with the source articles linked.
What we build inside Zendesk
- Zendesk Apps in agent and admin workspaces
- Webhook-triggered AI on ticket create / update
- Knowledge-grounded reply drafting with citations
- Auto-tagging + smart routing
Common patterns
02
Tier-1 deflection
Suggested article + reply on submission — opt-in resolution before a ticket reaches an agent.
Notes
- CSAT and AHT metrics go on the same dashboard so you can see if it actually moves them.
Other integrations
CRM
Salesforce
AI inside Salesforce that the sales team actually uses.
CRM
HubSpot
AI inside HubSpot that grows with your funnel.
Comms
Slack
Custom Slack AI agents that know your business.
Knowledge
Notion
Notion as the source of truth — for humans and agents.
Automation
Zapier
Smart Zaps without leaving Zapier.
Productivity
Google Workspace
AI add-ons across Docs, Sheets, Gmail, and Calendar.
Ready when you are